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We Specialise in Underwear for Ladies & Men, brands including Sloggi Underwear, Triumph Bras & Miraclesuit Shapewear

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Returns Policy

If you are unsatisfied with any of our products, the items can be returned for a full refund within 14 calender days from the date of delivery. The items must be in its original condition: (i) unsoiled) (ii) with the garment labels remaining attached to the garment (iii) undamaged and (iv) in its original packaging. Please note consumers have a statutory duty to take reasonable care of the goods while in their possession.

As per your statutory rights you are entitled to 7 working day period from the date the order was received to determine if you wish to cancel the order. If you decide that you would like to return the goods during this time we will provide a full refund including the cost of delivery. If the return is outside the 7 working days period but within the 14 days you are still entitled to a refund but UnderMyWear will not refund the original cost of delivery unless this was due to an ordering mistake on our side.

Uncollected goods UnderMyWear reserves the right to re-charge delivery costs if goods are returned to us due to non-collection when delivered and then customer requests a re-delivery.

Please send back the item by Royal Mail 2nd class Recorded Delivery with the copy of invoice and the reason for returning. Customers returning items are liable for the full cost of delivery to return goods back to UnderMyWear via recorded delivery post, unless the good were faulty, substitutes were provided or there was an order error on our side. Please ensure you receive and retain a proof of recorded post receipt. Returns must be address to:

Duggal's Lingerie

161a Railway Arches

Shepherds Bush Market

London
W12 8DF

Please note the refund may take several days to show in the applicable account. Replacement items will be delivered in line with our standard delivery times, please check the applicable item for delivery estimations.